Get in touch
Email us at [email protected] and we’ll get back to you. Please include your device model, iOS version, Jal version and a short description of the problem. Avoid sending medical records, payment details or screenshots containing personal information.
Open Jal → Settings → Restore purchase, or tap Restore on the Jal Pro screen. Make sure you’re signed in to the same Apple Account you used to subscribe.
Health sync is a Jal Pro feature. Check that it’s enabled in Jal → Settings → Apple Health, and that Jal has permission in the Apple Health app → Sharing → Apps, or in iOS Settings → Privacy & Security → Health → Jal. With permission, Jal reads water recorded by other apps. It writes only the entered volume of plain and sparkling water; other drink scores stay within Jal. Other Pro features work if you decline Health access.
Keep your paired iPhone and Watch connected and open Jal on the iPhone. Offline Watch logs are queued for delivery and retain their original time. If syncing still fails, contact support with both devices’ OS versions.
Enable reminders in Jal → Settings → Daily reminders, and allow notifications for Jal in iOS Settings → Notifications. Reminders are paused during your quiet hours.
Go to Jal → Settings → Daily goal to adjust your target, and Settings → Units to switch between ml and oz.
Settings → Erase all data clears local Jal history and preferences, not your Pro purchase or Apple Health history. Deleting an individual drink queues removal of its matching Jal-owned Health sample when access is available. You can also remove water samples directly in Apple Health. Device backups and paired-device copies are managed through Apple’s settings.
Your existing history has been preserved, but changes during that session cannot be saved. Close Jal and try again. Contact support if it continues; avoid reinstalling before discussing how to preserve your history.
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
JARA TECHNOLOGIES LIMITED is registered in England and Wales, company number 17048384. Registered office: 12 Embleton Road, Watford, WD19 7PN, United Kingdom. Telephone: +44 7599 324420. Email: [email protected].